1.1 The Parties of this Agreement are Gommeh24.it and the user (Customer) whose personal data is provided in the order form.
1.2 By virtue of this Agreement, Gommeh24.it offers the goods and services chosen by the Customer in the order form which constitutes an integral part of this Agreement.
1.3 The Agreement is finalised following the acceptance of these general conditions. The Customer shall receive an email message from Gommeh24.it listing the contents of the order and the reference to these terms and conditions.[/acc_item] [acc_item title="2 - Purchase methods"]
2.1 All purchasing information is considered general informative material that refer to the actual characteristics of a single product or offered service, except for personalised offers.
2.2 The correct receipt of the order is confirmed through an email sent by Gommeh24.it to the email address provided by the Customer at the time of the purchase.[/acc_item] [acc_item title="3 - Method of payment"]
3.1 Payment shall be made in advance at the time of the order following the confirmation of the product availability according to the conditions indicated by the customer.
3.2 Gommeh24.it does not collect any sensible data relating to credit card payments as transactions are processed directly on the site of certified credit institutions. Credit cards accepted are Visa, Master Card, PostePay and payment through "PayPal".[/acc_item] [acc_item title="4 - Billing - Shipment"]
4.1 Gommeh24.it issues a purchase invoice simultaneously upon notification of order to the email address provided by the Customer at the time of the purchase.
4.2 Gommeh24.it delivers in all of Italy. Shipment is free of charge for Italy(excluding islands). There is a charge of Euro 6,25 for the purchase of one single tyre.
For the Islands (all islands) there is a shipping charge of Euro 16 + 6,25 for the purchase of one tyre.
Choosing the wrong option "Islands" which includes all islands can result in a shipping charge of Euro 16 to be paid to the courier at the time of delivery if not paid at the time of the order.
Refusing to pay said amount will not allow you to collect the products and this will be regulated by the provisions of section 4.6.
4.3 Goods ordered by 3:00 pm during weekdays are normally shipped the same night and those ordered after are shipped the next morning by express courier. In 80% of cases, delivery takes 48 hours, the remaining 20% take 72 hours. (Shipping times are approximate. Any delays in delivery do not justify a withdraw or claim for compensation.)
4.4 Gommeh24.it will not be held liable in any way for delays in processing orders or delivery of products.
4.5 At the time of delivery of the goods by the courier, the Customer must ensure that the number of items being delivered matches those indicated in the transport document/invoice and that the package is intact without damages or in any case unaltered, including sealing materials.
Any damages or non-conforming number of items or instructions must be immediately reported to the courier in charge of the delivery.
Once the courier's document is signed, the Customer cannot raise any disputes on the external characteristics of the delivered goods.
4.6 Failure to collect the goods from the courier (notwithstanding the cases envisaged in section 4.5), a missing address or customer, even due to address errors indicated by the Customer at the time of the order or in case of missed collection within 3 business days from the courier's warehouses due to repeated inability of delivery to the address indicated by the Customer at the time of the order, will result having to return the goods to the sender.
The amount paid will be reimbursed within 24 hours after the goods are received by the sender and the return fee of Euro 10 for the Minor Islands and Euro 5 per package for Italy and the Main Islands + 10% of the value of the goods for administrative expenses will be deducted.[/acc_item] [acc_item title="5 - Right of withdrawal"]
5.1 The Customer may withdraw from the Agreement for any reason.
5.3 The right to withdraw is governed by Legislative Decree 185/99. It may also be exercised if the product is damaged or used. It is worthy of noting that the combined provision of article 67 of the 1st, 2nd and 4th paragraph grants the user the right to withdraw without any penalty thereby specifying that the only expenses to bear are those to return the product and not the initial shipment expenses incurred by the supplier.
5.4 After exercising the withdrawal right, the user must forward the goods to EMMEGIEFFE srl Corso Matteotti 200/L int. 1 - 57023 Cecina (Livorno) - Italy.
The Customer shall bear the costs to send back the goods. The product must be packed properly in such a manner as to prevent any possible damage.
5.5 Gommeh24.it will not accept returns from Customers with shipment costs payable by Gommeh24.it and who do not receive authorisation for the procedure.
5.6 The reimbursement shall be paid in the same manner as the payment within 15 days after receipt of the returned goods (in intact condition).[/acc_item] [acc_item title="6 - Complaints"]
7.2 If the cause to return the goods is attributed to Gommeh24.it, the costs to return the goods are free of charge. Gommeh24.it shall collect the goods from the Customer's address and the latter may decide to get a reimbursement for the paid amount or proceed with a new shipment.
7.3 If the cause for the return products is attributed to the Customer, Gommeh24.it shall collect the goods from the Customer's address and the reimbursement shall take place 24 hours after receipt of returned goods, paying reimbursement expenses: Euro 20 per per shipment + 10% for administration costs.[/acc_item] [acc_item title="8 - Warranty"]
8.1 Products have a 24 month warranty covered by the manufacturer for manufacturing structural defects.
8.2 Damages caused by misuse are not covered by the warranty and therefore Gommeh24.it will not be liable for any direct or indirect damages due to said misuse.
Moreover, the company will not be held liable for direct or indirect damages caused to people or things due to a malfunction of the products.[/acc_item] [acc_item title="9 - Prices"]
9.1 All prices shown include VAT.
9.2 Gommeh24.it reserves the right not to issue orders in case of actions or circumstances beyond the control of Gommeh24.it that make the transaction or delivery burdensome pursuant to applicable law.[/acc_item] [acc_item title="10 - Applicable legislation - competent court"]
10.1 The sales contract between the Customer and Gommeh24.it is formalised in Italy and is governed by Italian law.
In compliance with article 13 of Legislative Decree 196 of 30/06/2033, Gommeh24.it informs its customer of the following:
a) personal data
1 - Are require for the processing of orders
2 - Can be used for statistical, promotional or sales purposes. For example, sending newsletters with new products on the website, as well as for statistics with the purpose of improving the customer level of satisfaction on the quality of the services provided and on the activities carried out to better guide the needs of the customers.
b) For the purposes specified in section (a) 1 and 2, companies and persons in charge of marketing activities are authorised to process the data in addition to the data processor as per section (d). Data may be disclosed to third parties only for processing the necessary information from Gommeh24.it, but may not be used by them.
c) Data is processed using manual, digital and electronic means by facilities of Gommeh24.it or assigned persons thereof.
In any case, data is processed using logics that are strictly correlated to the above mentioned purposes and in such a manner as to guarantee the security and confidentiality of the data which will also be managed and protected in areas in which access is constantly checked.
d) The data controller is EMMEGIEFFE srl with head office in Corso Matteotti 200/L int. 1 - 57023 Cecina (Livorno) - Italy. The data processor is Simone Giannelli.
e) In relation to the above data processing and in compliance with article 7 of Legislative Decree 196/2003, the Customer has the right to obtain the following from Gommeh24.it:
1 - confirmation as to the existence of the personal data, their communication in intelligent form and knowledge as to their origin and logic in which the processing is based;
2 - Deletion of data within a reasonable time, transformation in anonymous form or blocking of data processed in breach of law;
3 - Updating data, rectification or addition when required;
4- Attest that the actions as per letters (a) and (b) have been notified to the entities to whom or which the data was disclosed, also as far as their respective content, unless this requirement proves impossible to fulfil or involves a disproportionate use of resources in relation to the right to be protected.
Moreover, on legitimate grounds, the Customer has the right to oppose to the processing of personal data concerning him/her, even though they are relevant to the purpose of the collection. To that end, the Customer must write to:Gommeh24.it of EMMEGIEFFE srl Corso Matteotti 200/L int. 1 - 57023 Cecina (Livorno) - Italy.
[/acc_item] [acc_item title="12 - Online dispute resolution for consumers"]
The consumer resident in Europe must be aware of the fact that the European Commission has set up an online platform that provides an alternative dispute resolution tool.
This tool can be used by the European consumer to resolve by non-judicial any dispute relating to and / or arising out contracts of sale of goods and services entered into the network.
Therefore, if you are a European consumer, you can use this platform for the resolution of any dispute rising from the online contract with the owner.
The platform is available at the following link: https://ec.europa.eu/consumers/odr/ .[/acc_item] [/accordion]