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Excerpt from "terms and conditions"

5 - Right of withdrawal

5.1 The Customer may withdraw from the Agreement for any reason.

5.2 To exercise this right of withdrawal, the Customer must forward a notice to Gommeh24.it within 15 days after receipt of goods to the email address: This email address is being protected from spambots. You need JavaScript enabled to view it. - or certified email: This email address is being protected from spambots. You need JavaScript enabled to view it..

5.3 The right to withdraw is governed by Legislative Decree 185/99. It may also be exercised if the product is damaged or used. It is worthy of noting that the combined provision of article 67 of the 1st, 2nd and 4th paragraph grants the user the right to withdraw without any penalty thereby specifying that the only expenses to bear are those to return the product and not the initial shipment expenses incurred by the supplier.

5.4 After exercising the withdrawal right, the user must forward the goods to EMMEGIEFFE srl Corso Matteotti 200/L int. 1 - 57023 Cecina (Livorno) - Italy.
The Customer shall bear the costs to send back the goods. The product must be packed properly in such a manner as to prevent any possible damage.

5.5 Gommeh24.it will not accept returns from Customers with shipment costs payable by Gommeh24.it and who do not receive authorisation for the procedure.

5.6 The reimbursement shall be paid in the same manner as the payment within 15 days after receipt of the returned goods (in intact condition).

6 - Complaints

Any complaints must be addressed to Gommeh24.it EMMEGIEFFE srl Corso Matteotti 200/L int. 1 - 57023 Cecina (Livorno) - Italy - or to the email: This email address is being protected from spambots. You need JavaScript enabled to view it. - or certified email: This email address is being protected from spambots. You need JavaScript enabled to view it..

7 - Returning goods

7.1 Before returning any goods, please contact Gommeh24.it at the email This email address is being protected from spambots. You need JavaScript enabled to view it. - certified email: This email address is being protected from spambots. You need JavaScript enabled to view it..

7.2 If the cause to return the goods is attributed to Gommeh24.it, the costs to return the goods are free of charge. Gommeh24.it shall collect the goods from the Customer's address and the latter may decide to get a reimbursement for the paid amount or proceed with a new shipment.

7.3 If the cause for the return products is attributed to the Customer, Gommeh24.it shall collect the goods from the Customer's address and the reimbursement shall take place 24 hours after receipt of returned goods, paying reimbursement expenses: Euro 20 per per shipment + 10% for administration costs.

12 - Online dispute resolution for consumers

The consumer resident in Europe must be aware of the fact that the European Commission has set up an online platform that provides an alternative dispute resolution tool.

This tool can be used by the European consumer to resolve by non-judicial any dispute relating to and / or arising out contracts of sale of goods and services entered into the network.

Therefore, if you are a European consumer, you can use this platform for the resolution of any dispute rising from the online contract with the owner.

The platform is available at the following link: http://ec.europa.eu/consumers/odr/ .

 
Legal Address:  Corso Matteotti 200/L int. 1 - 57023 Cecina (LI)
Operative: Via Aurelia Sud 243 - 57022 Donoratico (LI)
Email:     This email address is being protected from spambots. You need JavaScript enabled to view it.   PEC: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone:  +39.347.051.7128