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FAQ

Do you have any questions? Find the answers below!

Here are the answers to the most frequently asked questions. Search below the respective answer to your question; otherwise, do not hesitate to contact our customer service so that we can respond to any of your information queries.

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[accordion] [acc_item title="I do not have a PayPal account, can I pay using any other method?"] Yes! you can pay using a Credit Card even if you do not have a PayPal account. Transactions with major credit card circuits (VISA, MASTERCARD, MAESTRO, Visa Electron e AMERICAN EXPRESS) are handled securely through the portal "CartaSI X-Pay".[/acc_item] [acc_item title="Are my data and transactions in your website secured?"] All data in our server are managed by the SSL protocol. They are encrypted and cannot be intercepted. Moreover, all transactions are processed through the gateway of credit institutions that receive your payment (PayPal and CartaSI) and no information regarding your current account or credit card are gathered by our server.[/acc_item] [acc_item title="Can I track my shipment?"] Yes of course you can! We will send you a tracking code as soon as the shipment departs and you can track all the phases of the shipping until delivery. [/acc_item] [acc_item title="What if the goods are damaged or if they are not the goods that I ordered?"] No problem, if the goods are damaged at the time of delivery you can return them immediately to the courier without cost and if there is a shipment error by the warehouse, we will collect the goods directly from your address free of charge. [/acc_item] [acc_item title="Why do I have to pay the ELT?"] The ELT is a mandatory contribution set out by Legislative Decree 82 of 11 April 2011 for the disposal of used tyres. This contribution must be paid by the buyer and is collected by the dealer and paid to the respective consortium. The ELT can also be paid when the tyres are mounted and therefore the assigned technician may request it. If they are purchased through Gommeh24, the paid amount is specified in the invoice and you only need to show it to prove the payment of the mandatory fee. For more information please refer to the PDF file of Legislative Decree on ELT. [/acc_item]
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[icon name="envelope" size="20" color="#666" ] Do you have any more questions?

For more information do not hesitate to contact our customer service.

You can call at +39.328.754.4399 or send us an email to: This email address is being protected from spambots. You need JavaScript enabled to view it. , or certified email to: This email address is being protected from spambots. You need JavaScript enabled to view it. or fill out the contact form on our website. You will receive the necessary personalised assistance to answer your query in the shortest possible time.

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Legal Address:  Corso Matteotti 200/L int. 1 - 57023 Cecina (LI)
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Phone:  +39.347.051.7128